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Customer Service Manager - Manufacturing ONLY - Not Distribution

Position ID: DJM/CSMmanufacturing
Location: Itasca IL

Customer Service Manager - Manufacturing ONLY - Not Distribution


  • Effectively leads support personnel to ensure that customer issues and ordering are resolved.
  • Consistently reviews staffing requirements, scheduling issues or personnel matters
  • Responsible for staff development and implementation of programs to ensure efficient operation of the department
  • Effectively monitor, coach, develop and reviews subordinates on assigned shift to achieve key performance measures
  • Assists and coordinates projects with the company in relation to providing better customer service
  • Willingly participates in projects throughout the company as needed
  • Accurately record and maintain internal client records and data in appropriate system(s)
  • Responsible for documenting policies and procedures for the Logistics, Parts and Service Departments
  • Overall management of Logistics, Parts, Returns, Parts Sales, International Transportation and Service


WESTPORT ONE is a MRINetwork™ Top 10 office, one of the largest and most successful recruitment organizations in the world.

As part of MRINetwork, we provide a single point of contact to over 700 offices in more than 35 countries, giving our clients the global reach they need to find their next impact player.  Westport One has been recognized by the St. Louis Business Journal
as one of the "Best Places to Work" in St. Louis for the last 11 out of 12 years!

Any inquiries relating to this ad will be kept confidential.

To learn more about our organization please visit us at

To apply for this position, submit your resume by choosing one or more of the following:



2.)   Email your resume in WORD format to .  Please refer to job reference code DJM/CSMmanufacturing in the subject line.


3.)   Fax resume with cover letter to:  314-991-9586.  Attention:  Debbie Maul.  Please refer to job reference code DJM/CSMmanufacturing



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