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Service Desk Analyst

Position ID: DJM/NYservicedesk
Location: East Aurora NY

Service Desk Analyst

My client is a global manufacturer that has a vision of company culture so strong that it has become the foundation of the company today. They operate within a culture of trust and mutual respect, allowing their engineers to collaborate and produce cutting edge technology, as well as aiding their business in the ability to share goals and achieve them together.  It is a Global organization where you "Have an impact everyday".


The Service Desk Analyst (SDA) is responsible for providing support for the planning, organization and administration of the Service Desk support activities to achieve superior customer satisfaction. The incumbent reports to the IT Customer Support Section Head and IT Department Manager.


Essential job functions:

In order to effectively perform in this position, it is expected that the incumbent have an intermediate level of technical knowledge. This knowledge would be equivalent to a Bachelor's degree in Computer Science plus 1-2 years’ experience in IT with at least 1 of those years in an IT Customer facing position. Alternatively, he/she must have at least 7 years’ experience in an IT organization with at least 1-2 of those years in an IT Customer facing position. The incumbent must have experience interfacing with the user community and solving complex customer problems on an on-going basis.

Westport One consistently ranks as one of the top 10 offices within the MRI Network system, which consists of more than 700 offices worldwide.

We are the Contract Staffing "industry leaders" working specifically on contract and permanent positions within all industries.  Key positions we fill are:  General Office, Receptionists, Administrative Assistants, Secretaries, Executive Assistants, Transcriptionists, Customer Service Representatives, Human Resource Assistants, Data Entry, Accounts Payable, Accounts Receivable, Payroll, Bookkeeper, Medical Assistants, Medical Billing, Front Office, Back Office, Legal Secretaries, and Paralegals.


Any inquiries relating to this ad will be kept confidential.

To learn more about our organization please visit us at

To apply for this position, submit your resume by choosing one or more of the following:



  • Email your resume in WORD format to . Please refer to job reference code DJM/NYservicedesk in the subject line.


  • Fax resume with cover letter to: 314-991-9586.  Attention:  Debbie Maul.  Please refer to job reference code DJM/NYservicedesk



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