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Customer Relations Manager

Position ID: KE/ILrelationsmgr
Location: Belleville IL

Customer Relations Manager


This is a leadership role that will oversee the daily activities of the customer relations department and support sales and supply chain/logistics management as well as production planning with analysis of customer activities to support manufacturing planning efforts. 


Key responsibilities include:

  • Direction of the customer relations team in achieving accurate, consistent and efficient execution of responsibilities.
  • Management of customer priorities.
  • Provide analytical support for problem solving activities regarding bookings, shipments, etc.
  • Ability to manage and resolve customer issues, including distributor, dealer and consumer.
  • Understanding of the relationships from each channel of distribution.


Core Accountabilities

•Provide daily support to customer relations representatives in balancing company and customer interests.

•Oversee daily customer relations activities and advise on tasks requiring management approval.

•Review customer order priorities and coordinate priorities with production planning.

•Manage the allocation of schedule space for booking orders.

•Lead customer relations representatives in regular review of finished products inventory. 

--For stocking programs, ensure parameters of the program are met (age, volume, etc.)

--For non-stock items, address root cause and promote sale of inventory before it becomes aged.

•Coordinate training of customer relations representatives as new business tools and practices are implemented.

•Provide weekly summary of customer shipments, bookings, forecasts and delinquency data and summarize significant events and trends for Sales and Operational Planning.

•Coordinate and review monthly short-range forecast by customer & product with customer relations representatives, sales and internal operations.

•Multi-tasking, strong organizational skills and effective prioritization of work is important in this role. 


Competencies and Qualifications

•B.S. in Marketing, Business Administration or related field preferred.

•Minimum of 8 years of Marketing/Sales or Customer Relations experience.

•Minimum of 5 years leadership and/or team-building experience.

•Effective verbal and written communications skills. Ability to communicate at all levels of the organization and work within a team structure to support company objectives.

•Strong analytical and problem-solving skills.

•Ability to work with minimal supervision, take initiative and be confident in independent decision-making.

•Ability to effectively influence and engage others.



Westport One consistently ranks as one of the top 10 offices within the MRI Network system, which consists of more than 700 offices worldwide.

Our search consultants are Accounting "industry insiders" working specifically with Accounts Payable/Receivable, Staff Accountants, Cost Accountants, Controllers, Accounting Managers, Financial Analysts, Auditors and Sarbanes-Oxley (SOX) specific positions.


Any inquiries relating to this ad will be kept confidential.

To learn more about our organization please visit us at


To apply for this position, submit your resume by choosing one or more of the following:



2.)   Email your resume in WORD format to  Please refer to job reference code KE/ILrelationsmgr in the subject line.


3.)   Fax resume with cover letter to:  314-991-9586.  Attention:  Kim Carlson.  Please refer to job reference code KE/ILrelationsmgr 



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